Questions and Answers about Online Casinos (FAQ)

If you play or want to play in online casinos, there are many unanswered questions. Here we try to explain and answer the most important ones for you. If you want to ask a question yourself, you can do so completely anonymous to professional gamblers make.

Questions about security

Are online casinos legal?

Yes! However, it is important to pay attention when playing in Germany that the casino has a German gambling license. All other casinos are in a gray area, but even there we have not had any negative experiences.

Online Casinos with German license:

Sunmaker , DrückGlück, OnlineCasino.de or Mr. Green

How safe are online casinos?

Very safe! Your data will be transmitted encrypted during registration or while playing. We are not aware of any case that data has disappeared or has been given out in any form. To the best of our knowledge, passwords or e-mail addresses have also not been misused.

What about fraud?

Negative! Of course, there are always accusations of fraud from players who have lost a lot of money. However, most of them have a very thin bottom. Really real evidence that an online casino has cheated has not yet come to our eyes.

Our tip:

You should always be aware before playing that every online casino has terms and conditions and the casino also adheres to them in hardship cases. Therefore, even if there is a lot to read, always read the terms and conditions of the respective casino or ask the support.

Questions about the procedure

It is important that you always enter your correct data when you register at an online casino. Fake data means that you cannot verify yourself if you have won something or want to deposit money.

When making a deposit or withdrawal, you will be required to provide documents confirming your identity, otherwise the casinos will refuse to pay out the money. Unfortunately, we already had to make this experience in our early days.

Our tip:

Always enter the real real data to avoid unnecessary stress.

What if I won money?

We know this from our own experience. The first thought, what about my profit? Will I get the money paid out too? You are excited every time again and think about it.

Therefore, we recommend:

  • Take a screenshot of every win, e.g. with a free Snipping Tools (this is preinstalled on every computer from Windows 7).
  • The kpl is best. Screen with time, date and the session number of the game can be seen.
  • Also make a picture of each withdrawal request with time, date, etc.
  • Write directly to the support that the payment should be processed as soon as possible and, if possible, attach the screenshots.

All my money is gone, now what?

You are not the first and not the last to have lost a lot of money in online casinos. Be aware that the deposited and lost money is gone! As in a casino or gambling hall, you have no claim to the lost bet.

In very few cases, as with us, there is money back if you can prove that the system has made a mistake. For example, the money was withdrawn during a game round, but the system, the website or the Internet connection was faulty. But you can only prove it if you record yourself playing, e.g. with Ashampoo Snap 9 . With it, you can record your entire screen like a video.

General questions

Can I trick an online casino?

No! As in casinos, the systems are also monitored. Technical manipulation, such as on slot machines in gaming arcades, is not possible.

You can play with your own system and gut feeling, but the algorithms of the system software will go their way.

Our tip:

Gambling is and remains gambling. Either you are lucky or unlucky! Acceptance is the motto here.

Do I have to pay taxes on a profit?

Only the tax office can answer this question for you. In general, lottery winnings are tax-free. Of course, if you invest, invest or otherwise manage the profit, you have to pay taxes on income, interest, etc.

In the case of winnings in the online casino, the matter of interpretation is the competent tax authority. Recently, they have also realized how much money is taxable with it and, for example, have made poker winnings completely taxable.

Slot machines, roulette or blackjack is still 100% recognized as gambling and you usually do not have to pay taxes on it.

I'm addicted to gambling, now what?

Gambling addiction is a serious and recognized disease. This is not to be trifled with! If you have realized yourself that you are addicted to gambling, which is unfortunately the case in at least some cases, you should urgently seek professional help.

If you know someone, or suspect that there is a gambling addiction, you should approach him carefully, offer help and walk this difficult path together.

Our tip:

No matter how, in both cases, contact these professional bodies with all problems, also anonymously:

All these services offer an online consultation, telephone consultation and even via WhatsApp. You will really be helped there! Also multilingual (Turkish, Arabic, etc.) and not only in German.

Last modified on June 13, 2020 by Maria - the Lady –

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Even if many already know it: gambling can be addictive! In case of problems of this kind, please contact spielen-mit-verantwortung.de